Frequently Asked Questions

The IPCC is a Federal Statutory Body established as an independent oversight body for police conduct under the Independent Police Conduct Commission Act 2022 [Act 839]. Its purpose is to promote integrity, provide complaint and investigation mechanisms for handling misconduct, and recommend improvements for the welfare of police force members.

No. The IPCC is an independent commission and is not placed under any enforcement agency or department.

• Corruption

  Example: Giving/Receiving Bribes

• Criminal Offenses

  Example: Acts of Violence, Drugs, Commercial Crimes, Sexual Crimes

• Integrity Issues

  Example: Abuse of Power, Failure to Conduct Investigations, Non-transparent Investigations, Behavior/Attitude

Monday to Friday: 8.30 am – 4.30 pm

Break Times: Monday to Thursday: 1.00 pm – 2.00 pm

Friday: 12.15 pm – 2.45 pm

*excluding public holidays

Complaints that can be made to the IPCC are concerning the misconduct of police force members only.

Based on Section 22(1) of Act 839, police misconduct means:

1. Any action taken or not taken that is contrary to any written law;
2. Any action taken or not taken that is unreasonable, unjust, oppressive, or improperly discriminatory; and
3. Any action taken or not taken that is done with improper motives, irrelevant grounds, or irrelevant considerations.

The types of police misconduct include the following:

1. Corruption – Example: Giving / Receiving Bribes
2. Criminal Offenses – Example: Violence/Excessive Force, Drugs, and Commercial Crimes
3. Integrity Issues – Example: Abuse of power, Failure to conduct investigations, Non-transparent investigations, Behavior / Attitude

• Members of the police force established under Article 132 of the Federal Constitution, whose appointments are managed by the appointing authority, namely the Police Force Commission (SPP).
• However, the Inspector-General of Police (KPN) and the Deputy Inspector-General of Police (TKPN) cannot be complained against to the IPCC because the KPN and TKPN are appointees of the Yang di-Pertuan Agong (YDPA).
• This is in line with Article 140(4) of the Federal Constitution, which provides that the KPN and TKPN are appointed by the YDPA on the advice of the Prime Minister.

Anyone can lodge a complaint to the IPCC, namely:

1. Malaysian citizens (members of the public)
2. Non-Malaysian citizens (members of the public)
3. Members of the police force
4. Individuals or parties representing a member of the public

To make a complaint, several mediums have been provided as follows:

1. Complaint Management and Investigation Handling System (SPEAKS): https://speaksipcc.moha.gov.my/
2. Official IPCC Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
3. In-person (Walk-in) at the following address: Independent Police Conduct Commission (IPCC), Level 7, Setia Perkasa 7, Setia Perkasa Complex, Federal Government Administrative Centre, 62546, W.P. Putrajaya
4. By Post: (To the address listed above)

Any complaint against a member of the police force must be made in writing and contain the following details:

(1) Complainant’s Details (mandatory)

• Name of complainant;*
• Identity Card (IC) Number;*
• Phone number/ email address/ correspondence address;*
• Nationality;
• Race; and
• Occupation.

(2) Police Officer’s Details (mandatory)

• Officer’s name;*
• Rank/ Position;*
• District/ Place of duty;* or
• Any identifying descriptions.

(3) Misconduct Details (mandatory)

• Date and time of incident;*
• Location of incident;* and
• Description of the complaint.*

(4) Details of the Affected Person, if different from the complainant (mandatory)

• Name of the affected person;*
• Identity Card (IC) Number;* and
• Phone number/ email address/ correspondence address.*

(5) Witness Details, if any

• Name of witness;
• Identity Card (IC) Number; and
• Phone number.

(6) Supporting Documents, if any

• Police Report; and
• Evidence of the complaint (photos/ videos/ etc.).

If the submitted complaint details are incomplete, the IPCC allows a period of up to 14 days for the complainant to provide the full details. If no complete details are received, the complaint will not be processed for further action as it fails to comply with Section 24(2) of Act 839.

1. The IPCC will review the received complaints to ensure the submitted details are complete.
2. Complete complaints will be examined and considered by the Complaints Committee for classification as stated under Section 25 of Act 839.
3. The classification of complaints under Section 25 of Act 839 is as follows:
4. If the complaint involves any offense under Part IV of the Malaysian Anti-Corruption Commission Act 2009 [Act 694]: The complaint shall be referred to the Malaysian Anti-Corruption Commission (MACC);
5. If the complaint involves any criminal offense under any other written law: The complaint shall be referred to the relevant authorities;
6. If the complaint involves any misconduct mentioned in Section 22: The complaint shall be referred to a Commission officer for investigation;
7. If the complaint involves any action regulated under Sections 96 and 97 of the Police Act 1967: The complaint shall be referred to the Head of Department responsible for the police officer concerned; and
8. The complaint may be rejected if:
   1. The complaint is frivolous, vexatious, not made in good faith, or the subject matter is trivial;
   2. The alleged misconduct occurred too long ago to justify an investigation;
   3. The subject matter has been conclusively decided by a court or is the subject of pending court proceedings, including appeals;
   4. The complaint is a repeat complaint and contains no new allegations that would affect the nature of the complaint; or
   5. The complaint has been withdrawn by the complainant.

For complaints classified under Section 25(e) [the rejection criteria above], the Complaints Committee will refer the complaint to the Commission and recommend that the Commission reject said complaint.

According to Section 24(1) of Act 839, all complaints must be made in writing, either by letter or email, and sent to the Commission through any of the following channels:

1. Email to: This email address is being protected from spambots. You need JavaScript enabled to view it.
2. Post or attend in person at the following address: Independent Police Conduct Commission (IPCC) Level 7, Setia Perkasa 7, Setia Perkasa Complex, 62546 Putrajaya.

According to Section 24(2) of Act 839, a complaint must contain the following details:

a.  Complainant’s Details:

• Name of Complainant;
• Identity Card (IC) No. / Passport No.; and
• Contact medium (Phone No. / Email address / Correspondence address).
  

b.  Any identifiable details of the police force member, such as:

• Name of the officer being complained against;
• Position / Rank;
• Place of duty; and
• A description / any other details that enable identification.
  

c.  Misconduct Details:

• Type of misconduct;
• Date, time, and location of the misconduct;
• Affected person(s); and
• Copies of police reports, photos, videos, or related documents deemed necessary.

If the complainant fails to provide the details above, the complaint cannot be considered for further action.

a.  Ensuring that every complaint received has complete details and is registered for further action.
b.  Tabling the complaint to the Complaints Committee (JKA) Meeting to determine the classification of the received misconduct complaint and taking actions as follows:

1. Full investigation by the IPCC;
2. Referring the complaint to the Relevant Authorities;
3. No further action (fails to meet the details as specified in paragraph 6).

c.  Obtaining the status of the complaint from the Relevant Authorities periodically.

d.  Notifying the complainant of the action/investigation decision via email or letter.

The process taken for a complaint depends on the complexity of the complaint and the investigation process.

Yes. A complainant can lodge a complaint on behalf of another person/the affected person by providing complete details in writing.

Yes. The IPCC has the power to examine persons and the power to obtain documents to assist in an investigation.

The IPCC will recommend disciplinary action to the Suruhanjaya Pasukan Polis (SPP) in accordance with Section 30 of Act 839.

The IPCC may make any arrangements with the relevant authorities as necessary to protect the safety of any person or to protect any person from intimidation or harassment.

According to Section 34 of Act 839, a complainant who submits a false complaint or false information commits an offense and, upon conviction, may be imprisoned for a term not exceeding five (5) years or fined not exceeding RM20,000, or both.